At The Swim Advantage, we want you to be happy with your purchase. If something does not work out, we’ll do our best to help make it right.
Eligible items may be returned for a refund or exchange if they are unused, in new condition, and returned with the original packaging and materials.
| Time Frame | Item Condition | Refund Amount |
|---|---|---|
| Within 30 days | New, unused, in original packaging | 100% refund or exchange |
| Within 30 days | Used, worn, damaged, or missing packaging | May not be eligible for return |
| After 30 days | Any condition | Returns may not be accepted |
Returns and exchanges are reviewed based on the condition of the item and the reason for the return.
Items that have been used, worn, damaged, altered, or returned without original packaging may not be eligible for a refund or exchange.
Custom items, special order items, clearance items, and final sale items may not qualify for a full refund.
Shipping charges are not refundable. If free shipping was provided on the original order, the original shipping cost may be deducted from the refund.
The Swim Advantage may apply a restocking fee to certain returns, including special order items, high-dollar items, or items returned outside normal return conditions.
If you need to return an item, please contact The Swim Advantage before sending it back so we can review the order and help determine the best next step.
We recommend using an insured shipping method with tracking. The Swim Advantage is not responsible for lost or stolen return packages once they are in transit.
If you receive a damaged, defective, or incorrect item, please contact us within 10 days of receiving your order so we can review the issue and help resolve it as quickly as possible.
If you have questions about a return or exchange, please contact The Swim Advantage before sending anything back.
